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Shipping policy

Shipping costs


At REFLOW we have the cheapest articles because transport costs are FREE in the peninsula and the Balearic Islands as long as from the first unit, precondition:

- Minimum order 79€.

 

Spain: FREE

Portugal: FREE

We do not ship to the Canary Islands, Ceuta or Melilla.

 

Delivery

1. Delivery times
The delivery time for REFLOW products is 24/48 hours in 98% of the national territory and part of Portugal. This period is between Monday and Friday of each week. In order for the 24/48 hour delivery requirement to be met, the order must be entered on the website owned by REFLOW before 18:00.

Orders placed on Friday before 18:00 will be delivered on Monday.

The remaining 2% will be delivered in 48 hours and is reserved for populations very remote from large capitals and some territories in the Balearic Islands and Portugal.

For logistical reasons we cannot deliver in the Canary Islands, Ceuta and Melilla.

The delivery will be made with the transport company (MRW/DHL/SEUR).

Any delay in the delivery of the products due to a case of force majeure unrelated to REFLOW (fire, natural disasters, strike, difficulties with subcontractors or suppliers, accidents ...), does not give the customer the right to cancel the order or part of this one.

Orders to a PO box will not be accepted.

2. Order tracking
REFLOW gives you the facility to track your orders in real time. Once the order has been confirmed and paid, the customer will receive an email to the address indicated by him with the confirmation of his order, the invoice and the dispatch number, which by accessing the shipment tracking link https://reflow.store/pages/tracking on the transport company page and from midnight (00:00) on the day the order is created, you will be able to see the status of the order.

In addition to this service, transport company will inform, free of charge, by means of an SMS to the telephone number indicated by the client, at the moment in which their merchandise is put in transit. In the event that the order is delivered to an assembly workshop chosen by the customer, it will be the same who must notify the workshop of the arrival of the merchandise.

In the event that the client chooses home delivery and is not at home at the time of delivery, the transport company will try a second time, after which in the case of also being negative due to the absence of the customer, they will leave a notice informing of their visit and indicating the steps to follow to receive their package, in this case it must be the customer who gets in touch with the transport company to manage the delivery of your order.

In the case of not receiving news from the customer for 10 days from the date of departure, the products will be returned to REFLOW at the customer's expense. The return cost will be € 10 + VAT per KG of Box weight for Spain, the Balearic Islands and Portugal.

3. Damaged delivery, non-conforming products
The customer is responsible for checking the products upon receipt and before assembling them to ensure that they are fully compliant with the order, even in the event that the delivery is made at an assembly center.

In the event that upon delivery the customer appreciates blows, breaks or mistreatment of the products that could affect their deterioration, or that he appreciates an error in references in measure or brand (not produced by the customer and responsibility of REFLOW) , and inform as soon as possible of the situation to REFLOW via form / incidents or by phone to be able to make the pertinent claims, solve the situation as soon as possible and thus be able to replace the order at no cost to the customer. The omission of visible damage to the product on delivery may lead to a rejection of responsibility by the carrier, so if it is not detected at the time of delivery, it must be communicated urgently (if possible 48 hours from delivery and until 3 days) to be able to carry out the pertinent checks and resolutions derived from damage to the product during shipment.

In the event that the customer still appreciates anomalies, he accepts the delivery, he must also write down the appreciations on the carrier's delivery note and keep a copy of it and communicate it to REFLOW at info@reflow.store indicating the order number and accompanying images of the damage detected .

Additionally, the client has a period of 14 days to check the conformity of the received products (more information in point 8. Withdrawal).

 

4. Partial delivery
It may be the case of a partial delivery, that is to say that the transport company has temporarily lost one of the packages, in case of missing products, the customer must necessarily mention it in writing on the delivery note that the delivery person gives him indicating on the Even the text "missing X packages" and inform REFLOW by phone or by form /incidents

In most cases, this situation is quickly resolved by the transport agency, delivering the missing packages in a short period of time.

5. Lost packages
In the event that within 72 hours of placing the order, the merchandise has not been delivered, the customer must inform REFLOW about it by phone or form /incidents and a claim will be opened to the carrier to find out the reason. of the delay and thus be able to replace the merchandise as soon as possible.

6. Shipping costs
Shipping costs are FREE for the peninsula, the Balearic Islands and Portugal.

Other Destinations the cost will be based on Shipping carriers like USPS, FedEx, and UPS, it is calculated based on whichever is greater: the actual weight of the package or its DIM weight. Whichever is higher becomes the billable weight for which your business will be charged.